About us

We formed our company to make much-needed changes to the local appliance repair industry. At the time, it had a very bad reputation of poorly organised tradies who often turned up late… or not at all.

Steven and Cindy White, founders of Always Prompt Appliance Repairs, weren’t happy with this extremely poor level of customer service which had become industry standard. It was time for change.

The company started with humble beginnings of a husband and wife, an old van and a home office in Wynnum West. Since then, Steven and Cindy have been servicing customers Brisbane Wide for more than 10 years. They’ve even traded up the old van and now have a fleet of five well-stocked and professionally kitted out service vans.

Always Prompt Repairs - About us

The Team

Always Prompt Appliance Repairs only employs highly skilled field technicians who are at the top of their game. And our team are well supported by our friendly, efficient office and spare parts team.

Our head office, workshop and spare parts warehouse are open to the public for workshop repairs and all urgent appliance spare parts.

We’re located at: Unit 40/17 Cairns Street, Loganholme 4129, Queensland.

Opening hours: Monday To Friday : 8am to 4:30pm

Call us on (07) 3062 2377.

We are still a locally owned family business.  Try us today and you’ll experience our always prompt repairs difference.


Our goals and values

  • To provide the best customer service possible
  • Provide an ethical and eco-friendly repair service
  • Reduce our carbon footprint by keeping your appliances in service and operating in top condition for as long as possible
  • Be on time every time and keeping you, our customer, well informed
  • Offer you, our valued customer, the best possible outcome
  • Always provide you with a friendly, honest service with a smile

Our team of appliance repair technicians, electricians and office staff have accumulated years of experience. They are the best of the best in the industry.

What we do

Primary services include repairs and supplying spare parts for major household appliances such as fridges, freezers, ovens, stoves, washing machines, dryers and dishwashers.

Service areas

Our Appliance Repair Mobile Vans service the Greater Brisbane Area from Bribie Island (North), to Goldcoast (South) and Ipswich (West), to Bayside (East).

We offer after-hours call outs – additional charges apply.