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Our Customers’ Testimonials

At Alwasys Prompt Repairs, we pride ourselves in providing an excellent customer service and in being on time every time. So here are some of our customer’s testimonials to find out about their experiences of our service.

“Highly Recommended!”
Highly recommended! Excellent and extremely prompt service. After I made the phone call the technician was here and finished within an hour! The technician Shannon was extremely informative and friendly. Very reasonable costs too.

Julie – Forest Lake

“Very helpful”
Steve was very helpful and called me back within the hour when I initially had to leave a message. Even though I had called another repairer in the meantime (an authorised repairer for my fridge) he still asked me what was wrong with the fridge and gave me advice on the best course of action and what should be covered by the factory warranty. Great customer service.


“Excellent service”
Excellent service, reasonably priced, and I don’t have to buy expensive replacement parts! Technician was at my house within a hour or so of calling, and fixed the oven within 30 minutes. Told me what the issue was, gave me a couple of options (including likely costs) and also provided some suggestions for future use. Would definitely recommend this service.

Fran – Enoggera

Aaron was prompt, courteous and diagnosed the issue with my washing machine quickly. I would happily recommend Always Prompt Repairs! Great service, good pricing and a working washing machine!

Elissa – Carseldine

“We will use you again”
My wife called Steve from Appliance Repairs about a heating element fault in our Bosch dishwasher. He told her how to fix the problem over the phone and it has been working like new since. I’ve read that the heating element could have cost $600-$700 to replace. Thanks Appliance Repairs we will use you again, for both repairs and assistance!


“Could not be happier”
Highly recommend! Could not be happier. Called and received next day service. Ryan was very courteous and polite. Called to say he was running ahead of schedule and checking it was ok to turn up earlier. Kept me informed throughout the job – what he thought was wrong, options and costs – and then a phone call when completed confirming what had been done. Pricing was very reasonable and the service was fabulous. Thank you Ryan!

Sharon – Thornlands

Excellent. Great operative – nicely spoken, polite and friendly, who got stuck into the job and worked solidly on it all the time he was here. Cleaned up afterwards.
The bill was extremely reasonable. We will definitely use this company again.

Felicity, Tingalpa

“Couldn’t ask for more for my money”
Wow I honestly was really, really happy with the service. Ryan the serviceman was polite and informative and worked really quickly. Couldn’t ask for more for my money. I totally recommend Appliance Repairs.

Lozz Kennedy Chapel Hill

 “I would use this company again”
Our oven had stopped working. I was very impressed that within 24 hours of making an online booking enquiry, our stove was fixed. Shannon the serviceman was very prompt & polite, with the element replaced quickly and without any mess left behind. I would use this company again.

Suzy – Doolandella

“Very knowledgeable, helpful and courteous”
Highly Recommended Seem very busy and can be hard to get hold of but worth the wait. I guess they are busy for a reason. Very knowledgeable, helpful and courteous. We thought our fridge was for the rubbish tip but they managed to revive it without the need for any costly parts replacements. We’ve had Dodgy brothers around before who would have charged us for replacement of expensive parts and still not solved the actual problem. Highly recommended for fridge repairs at least.


“Very happy customer:-)” 
HIGHLY RECOMMEND!! My Front Loader Washing machine needed a new Rubber Gasket. Called them and got next day service. Shannon arrived earlier which was great. In and out within 30 minutes. Thank you so much, will recommend to all my friends and neighbors. Very Happy Customer 🙂

Shari – Eight Mile Plains

“Would recommend at any time”
Great support especially from Steve, very prompt call back, helped to keep my machine going for a few more weeks before we decided it was due for renewal. Would recommend at any time.

Avril Murrumba Downs

“On time and correct with assessment” 
I called Steve for repair of my fridge. He gave me an idea of what he thought the problem was, gave me a quote on the phone and set a time early the same day. He was on time and was correct with his assessment of the fault. It was fixed a short time after he arrived and the cost was actually cheaper than the quote, he also gave advice on keeping my fridge happy. I will be keeping his card handy for any future glitches with my appliances. Thanks

Bruce, Wynnum QLD

“I would and will recommend this service to anyone”
I had been noticing a loud grinding type noise coming from my washing machine for the last few months so today I finally resolved to book in a time to have someone come look at it for me. I spoke with Cindy who happened to see that not only was there a technician in my area but that he was running ahead of schedule and so could some to me straight away. Cyril was at my door in less than 20mins, he listed to my machine and gave me his initial diagnosis, shot bearings, then he tipped the machine and had a good look which confirmed his thoughts. Cyril was wonderful at breaking the news to me that my machine was dying and needed to be replaced. He told me if he repaired it for me he would be ripping me off and he wouldn’t do that. He took me online and showed me the makes and models he would recommend. Both Cyril and Cindy were amazingly professional and friendly I would and will recommend this service to anyone. THANK YOU!

Charmaine, Tingalpa

“Don’t know many businesses that would be as considerate” 
Hi! I called this morning to enquire about a fridge that we had placed in storage for a year – and when we picked it up yesterday – it didn’t appear to be working. So I left a message and Steve called me back within the hour. Then I explained what had happened and he suggested due the defrosting cycle a fridge will go into once you unplug it – it can take a while for the fridge to come out of that when you plug it back in. As it is, when it didn’t work straight away – we were concerned to leave it plugged in and immediately disconnected it. On advice received from Steve – we plugged the fridge back in – and sure enough the fridge is working. I am super impressed as this advice saved me from a $129 call out fee and an additional minimum labour charge. I don’t know many businesses that would be as considerate. Will keep this business on my radar and share with friends and colleagues

Kiwigirl 62, Wynnum QLD